Privacy policy

MOVEMEND ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at GetMovemend.com (the "Site"), purchase our products, interact with us on social media, or otherwise engage with our services.

 

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICES.

Title

Last updated: January 2036

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Cookies

7. Your Rights

8. Cookies

9. Retention

10. Complaints

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at:

 

MOVEMEND

support@getmovemend.com

2. collecting personal information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

For purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, or could reasonably be linked to an identifiable individual.

 

Device Information

We collect information about your device to load the Site accurately and improve performance, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookie data
  • Pages or products viewed
  • Search terms
  • Interaction data

This information is collected automatically through cookies, pixels, log files, and similar technologies.

 

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely by third-party processors)
  • Email address
  • Phone number

This information is used to process payments, fulfill orders, communicate with you, screen for fraud, and provide customer support.

 

Customer Support Information

If you contact us, we collect information you provide to assist you, including any health-related information you voluntarily share about joint pain or physical activity.

 

Minors

The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If you believe a minor has provided us with Personal Information, please contact us to request deletion.

3. sharing personal information

We share Personal Information with service providers to operate our business and fulfill our services, including:

  • E-commerce platform (Shopify or similar) to power our online store
  • Payment processors to handle transactions securely
  • Shipping partners to deliver orders
  • Email and SMS platforms to send communications
  • Analytics and advertising platforms including Meta (Facebook/Instagram), Google, and others

We may also share information to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, or in connection with a business transfer (merger, acquisition, sale).

 

SMS and Mobile Messaging

Phone numbers and SMS consent information are used solely to operate our messaging services (order updates, abandoned cart reminders, marketing messages). SMS data is not sold or shared except with messaging service providers necessary to operate the program. Reply STOP to opt out. Message and data rates may apply.

4. behavioural advertising

We use Personal Information to provide targeted advertising and marketing communications through:

  • Meta Pixel (Facebook/Instagram)
  • Google Analytics and Google Ads
  • Other advertising platforms

These platforms may track your activity across websites and apps to show you personalized ads. This "sharing" of data for cross-context behavioral advertising may be considered a "sale" under certain state privacy laws.

How to Opt Out

5. using personal information

We use Personal Information to:

  • Provide and fulfill products and services
  • Process payments and ship orders
  • Communicate with you about orders and support
  • Send marketing and promotional offers (subject to your preferences)
  • Improve and optimize our Site
  • Prevent fraud and ensure security
  • Comply with legal obligations

6. cookies

We use cookies and similar technologies (pixels, web beacons) to operate and optimize our Site, analyze usage, and support advertising.

 

Types of cookies:

  • Essential: Necessary for Site functionality (shopping cart, security, login)
  • Analytics: Track Site usage and performance (Google Analytics)
  • Advertising: Enable targeted ads and measure campaign effectiveness (Meta Pixel, Google Ads)
  • Preference: Remember your settings and choices

You can manage cookies through your browser settings (Tools > Preferences > Cookies), though disabling cookies may affect Site functionality. Learn more at www.allaboutcookies.org

 

Session vs. Persistent Cookies: Session cookies expire when you stop browsing. Persistent cookies last between 30 minutes and two years.

 

Do Not Track: Because there is no industry standard for Do Not Track signals, we do not alter our data collection practices when we detect such signals from your browser.

7. your rights

GDPR (EEA/UK Residents)

If you are in the European Economic Area or United Kingdom, you have the right to:

  • Access, correct, update, or request deletion of your Personal Information
  • Object to processing or request restriction of processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data protection authority

Legal Basis: We process your information based on contract performance, legitimate business interests, legal compliance, or your consent.

 

International Transfers: Your Personal Information may be transferred to the United States and other countries. We use Standard Contractual Clauses and other safeguards approved for GDPR compliance.

 

CCPA (California Residents)

California residents have the right to:

  • Know what Personal Information we collect, use, disclose, or "sell/share"
  • Request correction or deletion of Personal Information
  • Opt out of the "sale/sharing" of Personal Information for targeted advertising
  • Not be discriminated against for exercising these rights

Notice: We do not sell Personal Information for money. However, we "share" data with advertising partners (Meta, Google) for targeted advertising, which may be considered a "sale" under California law. We do not knowingly sell or share information of minors under 16.

 

Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Iowa, Delaware, Indiana, Tennessee Residents

You have the right to confirm whether we process your data, access it, correct it, delete it, obtain a portable copy, and opt out of targeted advertising or profiling.

 

Nevada Residents

You may opt out of the "sale" of certain personal information. We do not currently sell personal information as defined by Nevada law.

 

Exercising Your Rights

To exercise any rights, contact us using the information in Section 1. We will verify your identity and respond within the timeframes required by law (typically 30-45 days). You may designate an authorized agent to submit requests on your behalf with proper documentation

8. retention

We retain Personal Information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including 7+ years for transaction records), or resolve disputes, unless you request deletion

9. changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent Site notice. Your continued use of our Services after changes become effective constitutes acceptance.

10. complaints

If you have concerns or complaints, contact us using the information in Section 1. If you are not satisfied with our response, California and certain other state residents may appeal our decision by contacting us. EEA/UK residents may lodge a complaint with their local data protection authority.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO BE BOUND BY ITS TERMS.